Laondrim is not responsible for any additional customs duties and taxes.Please allow 1-2 days for your orders to be processed. Enter your details in English only.

If you change your mind about your piece, We’ll gladly refund less shipping costs, within the first 10 days of receiving your piece. Or We are offering FREE store credit to the full amount including the shipping cost Laondrim has already paid. Please allow 7 days for your return to be processed once received.

Email info@laondrim.com to obtain a return authorisation (RA) number. Send us an email with your Name/ Order Number/ Zip/Postal Code

We accept returns subject to the following conditions

• A returned item must be unworn, undamaged with original packaging.

• For hygiene reasons, we are unable to accept returns on earrings.

• Custom-made items can not be returned

• Sale items can not be returned

• Orders that are marked as pre-orders cannot be cancelled.

• If the item is returned outside of the timeframe stated above

No refunds for Afterpay. However, we offer Store Credit.
Please note, this is due to the cost we incur for offering these services on our website.

Laondrim will only reimburse shipping on a faulty item up to AUD 25.

Laondrim holds the right to charge a restocking fee of up to 20% if for some reason the order is cancelled.

International Order Return

Please note that the responsibility for all international return shipping costs falls on the customer. We recommend that return your order using a tracking number and transit cover to ensure you can easily track your parcel.

Please be aware that we cannot be held liable for any parcels that are lost or damaged during transit back to us. Additionally, we are unable to refund any international taxes and duties incurred if you decide to make a return.

Laondrim is not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout.

Laondrim is not responsible for parcels that are lost or damaged in transit.

Laondrim is not responsible for the cost of shipping on any returns.

Laondrim will only reimburse shipping on a faulty item up to AUD 25.

Laondrim holds the right to charge a restocking fee of up to 20% if for some reason the order is cancelled.