Please allow 1-2 days for your orders to be processed. Please enter your details in english only.
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Returns Policy
If you change your mind about your piece, Laondrim will happily offer a store credit to the full amount including shipping cost Laondrim has already paid, or refund less shipping costs, within the first 10 days of receiving your piece. To organise a return, please email us info@laondrim.com to obtain a return authorisation (RA) number. Please allow 7 days for your return to be processed once received. Laondrim will not accept any pieces when:
- A piece is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
- If the piece is earrings, due to sanitary reasons we cannot accept returns on earrings
- If the piece is custom made
- If the item is returned outside of the timeframe stated above
- Strictly no refunds on Afterpay, however we are able to offer a store credit Please note: This is due to the cost we incur for offering these services on our website.
- Strictly no cancelation of orders that are pre-order
- No refunds on sale products
Laondrim is not responsible for addresses that are entered incorrectly, so please ensure you check all entered information at checkout.
Laondrim is not responsible for parcels that are lost or damaged in transit.
Laondrim is not responsible for the cost of shipping on any returns.
Laondrim will only reimburse shipping on a faulty item up to $25 AUD.
Laondrim holds the right to charge a restocking fee of up to 20% if for some reason the order is cancelled.